Refund Policy

1. Evaluation First: 2-Month Free Trial

[Company name] ("[Company name]", "we", "us", or "our"), having its registered address at [Address], [Country], strongly encourages all prospective customers to evaluate DelayLens before purchasing. We provide an unrestricted, full-featured 2-month free trial enabling comprehensive validation against your actual project schedule files.

2. Refund Window

If you purchase a DelayLens licence and encounter technical incompatibility or operational issues that our engineering support team is unable to resolve, you may request a refund within [N] days of the original purchase date.

3. Eligibility Criteria

To qualify for a refund within the [N] days window:

• The refund request must be submitted in writing via our Contact page within [N] days of the transaction timestamp.
• You must include your original order reference number and the email address used at checkout.
• If the request is prompted by a technical fault, you agree to grant our technical support team a reasonable opportunity to troubleshoot or rectify the issue.

4. Deactivation of Licences

Upon issuance of a refund, the associated digital licence code will be permanently revoked in our cryptographic licensing registry. The software will cease functioning upon the completion of the refund process, and you agree to uninstall and remove all copies of the software from your devices.

5. Processing of Refunds

Approved refunds will be processed by our Merchant of Record back to the original method of payment. Processing time typically ranges between five (5) and ten (10) business days, depending upon your financial institution's settlement schedule.

6. Contact Us

For questions or refund requests, please reach out to [Company name], [Address], [Country], or visit our Contact page.